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These Terms and Conditions regulate the use of the FAMOORS website and the purchase of products available in this online store. By completing an order, you accept the conditions described here.

1. Identification

FAMOORS · NIF: 519032365 · Address: Rua Alfredo Lopes Vilaverde, n.º 19D, LJ8 CC, Bugio, 2770-009 Paço de Arcos · Email: info@famoors.com · Telephone: +351 925 126 637

2. Object

These terms apply to all purchases made through this website, in the Famoors Beach, Famoors Mind, Wellness and LifeWave categories.

3. Customer registration and account

The purchase can be made with or without account registration. The data provided at registration or checkout must be true and kept up to date. The customer is responsible for the confidentiality of their password.

4. Products, prices and availability

Prices shown include VAT at the legal rate in force and are expressed in euros. We reserve the right to correct obvious errors in price or description before confirming your order. The availability of items is validated at the time of purchase; If stock is out of stock after placing an order, the customer will be contacted to choose whether to wait for a restock, exchange the item or receive a refund.

5. Order process

The order is considered confirmed after payment is approved. A confirmation email is sent with the purchase summary. The purchase and sale contract is formed at that moment.

6. Payment methods

We accept payment by card, MB WAY and Multibanco (processed securely through Stripe) and payment on collection, when available for the delivery address. We do not store card data on our servers — this processing is done directly by Stripe.

7. Shipping and delivery times

Shipping times and costs are detailed on the Delivery Information page. Shipping is free from €50 of purchase.

8. Right of free resolution

Under the terms of Decree-Law no. 24/2014, the customer has 14 calendar days from receipt of the product to exercise the right of free resolution, without needing to indicate a reason. To exercise it, simply contact us via the email above. The product must be returned in good condition, with original packaging and labels whenever applicable. The refund is processed after receipt and verification of the returned item, using the original payment method.

Personalized products (such as the Kabbalistic Existential Codex, created individually for each customer) and items that, for hygiene reasons, have been unsealed after delivery are excluded from this right — under the terms provided for by law.

9. Exchanges

Exchanges for size or color are subject to stock availability and must be requested within the same 14-day period, through the same contact details.

10. Guarantees

The legal guarantees of conformity provided for in Portuguese law apply to products with defects not resulting from normal use.

11. Intellectual property

All content on this website — texts, images, logos and design — is the property of FAMOORS or its licensors and cannot be reproduced without prior authorization.

12. Limitation of liability

FAMOORS is not responsible for delays or non-compliance resulting from causes beyond its reasonable control (force majeure, strikes, carrier failures, among others).

13. Complaints book

This establishment has an electronic complaints book, accessible at livroreclamacoes.pt.

14. Applicable law and jurisdiction

These terms are governed by Portuguese law. To resolve consumer disputes, the customer may also resort to an Alternative Consumer Dispute Resolution entity, in accordance with Law No. 144/2015.

15. Contact

For any questions regarding these terms: info@famoors.com · +351 925 126 637